Collective:Choice's
Coronavirus Response
At Collective:Choice, we often use the phrase “Together We Can.” Today, the spirit of "Together We Can" is being tested as we have taken the communal responsibility to prevent and contain the spread of the Coronavirus (COVID-19). We're committed to helping the families and communities we serve in good times and in bad. We've already taken a number of steps in support of our team and customers, with increased safety measures and operational changes. And, we'll continue to do all we can to help navigate these uncertain times to help you get and stay covered.
Visiting our Locations? Expect...
Increased cleanliness
Reminders for social distancing
Plexiglass shields at all desks
Masks for all team members
Reminder
If you're not feeling well or showing symptoms of COVID-19, you should stay home and seek medical attention. If you have questions about enrollment or regarding your application, please call us instead at (800) 650-0922.
Frequently Asked Questions
We believe it is our role and responsibility during this time to prioritize two things: the health and well-being of our customers and team members while supporting local health officials and government leaders as they work to contain the virus.
What is Collective:Choice doing to keep guests safe and staff safe in locations?
Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventative measures we can take. We’ve invested in and expanded rigorous cleaning routines including:
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Providing staff disposable face masks to wear at work and encouraging healthy hygiene habits as guided by the CDC. Given CDC guidance on the role that face masks can play in slowing the spread of the coronavirus and to keep our team and guests safe, we’re requiring team members to wear masks or face coverings when working. -
Rolling out Plexiglass partitions to agents' desks. -
Increased cleanliness in the lobby, at the desks, and shared common spaces.
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Temporarily, pausing all large group gatherings in person, such as team and department meetings -
Adding signage as reminders for healthy hygiene habits and social distancing best practices in breakrooms and on the floor of our locations. -
Offices are stocked with anti-bacterial sprays, hand wash, and sanitizers for cleaning and personal hygiene.
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Actively monitoring and, when needed, metering customer traffic to promote social distancing. -
Posting signage at the front of every location and throughout the office for safety and hygiene reminders. -
Dedicating staff to ensure customers stay in the lobby at an appropriate distance until they're called to speak to an agent.
Can I enroll and make changes to my plan over the phone?
Yes! Anytime you need help—whether choosing, using, or understanding a plan—just give us a call at (800) 650-0922. We can assist you with the following services and more over the phone:
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Sign up for health insurance -
Update your application -
Send your Form 1095-A through secure email to file taxes -
And other customer service related things
Huntington Beach*
16532 Beach Blvd.
Huntington Beach, CA 92647
Weekday Hours: 9:00 AM - 6:00 PM PST
Saturday Hours: 9:00 AM - 1:00 PM PST
*These offices are open for walk-ins. We ask that you wear a face covering and practice social distancing while in our retail locations. If you have COVID-19 symptoms, please call us over the phone for questions and assistance.
Westminster*
13751 Beach Blvd.
Westminster, CA 92683
Weekday Hours: 9:00 AM - 6:00 PM PST
Koreatown*
2631 W. Olympic Blvd.
Los Angeles, CA 90006
Weekday Hours: 9:00 AM - 6:00 PM PST
Brea*
721 Imperial Hwy.
Brea, CA 92821
Weekday Hours: 9:00 AM - 6:00 PM PST