Question 1

What is Collective:Choice doing to keep guests safe and staff safe in locations?

Accepted Answer

Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventative measures we can take. We’ve invested in and expanded rigorous cleaning routines including: Providing staff disposable face masks to wear at work and encouraging healthy hygiene habits as guided by the CDC. Given CDC guidance on the role that face masks can play in slowing the spread of the coronavirus and to keep our team and guests safe, we’re requiring team members to wear masks or face coverings when working. Rolling out Plexiglass partitions to agents' desks. Increased cleanliness in the lobby, at the desks, and shared common spaces. Our team is stepping up in an incredible way to support families across California during this unprecedented time, and we’re committed to providing them with the resources they need to take care of themselves and their own families. This includes: Temporarily, pausing all large group gatherings in person, such as team and department meetings Adding signage as reminders for healthy hygiene habits and social distancing best practices in breakrooms and on the floor of our locations. Offices are stocked with anti-bacterial sprays, hand wash, and sanitizers for cleaning and personal hygiene.   We're encouraging customers to observe social distancing and remain six feet apart while in our offices, including: Actively monitoring and, when needed, metering customer traffic to promote social distancing. Posting signage at the front of every location and throughout the office for safety and hygiene reminders. Dedicating staff to ensure customers stay in the lobby at an appropriate distance until they're called to speak to an agent.

Question 2

Can I enroll and make changes to my plan over the phone?

Accepted Answer

Yes! Anytime you need help—whether choosing, using, or understanding a plan—just give us a call at (800) 650-0922. We can assist you with the following services and more over the phone: Sign up for health insurance Update your application Send your Form 1095-A through secure email to file taxes And other customer service related things