What You Should Know About Coronavirus

What You Should Know About Coronavirus (COVID-19)

For the most up-to-date information about COVID-19, also known as the coronavirus disease 2019, check the Centers for Disease Control website and the California Department of Public Health website.

Stay Healthy

Wash your hands with soap and water often for at least 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer with at least 60 percent alcohol.

Avoid touching your eyes, nose, and mouth, and avoid close contact with people who are sick.

Clean and disinfect frequently touched surfaces daily.

Common Symptoms

Eight out of 10 people who are infected with COVID-19 exhibit no symptoms or have only minor cold symptoms. When there are symptoms of more concern, COVID-19 is usually very similar to the flu, with symptoms like a fever, cough or shortness of breath. In some cases, COVID-19 can cause more severe respiratory illness.

Concerned you’re sick?

Call your doctor’s office first if you think you’ve been exposed and have developed symptoms.

If you don’t have your provider information, call your health insurance company to get connected at the phone number below.

All medically necessary screening and testing for COVID-19 is free of charge (in other words, there’s zero cost-sharing). This includes emergency room, urgent care, telehealth or doctor’s office visits when the purpose of the visit is to be screened and tested for COVID-19.

We encourage you to consider using telehealth for assessment or treatment for any cold or cough symptoms, including concern for COVID-19 (that is, connecting with a health care provider by phone or video, rather than going in person). All of our health plans offer telehealth services for this purpose, which is not subject to any cost-sharing.

Stay home if you are sick and avoid public areas and public transportation. Cover your cough or sneeze with a tissue and dispose in a lined trash can. As much as possible, separate yourself from other people and pets in your home.

Health Insurance Company Contact Information

Customer Support

(800) 650-0922

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9:00 AM - 6:00 PM PST


Saturday Hours 

9:00 AM - 1:00 PM PST


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